DOTr Cordillera Officer In Charge Robert Allan Santiago said that the DLRO was established at the second floor of the Porta Vaga Mall along Session Road to make it accessible and easily reached by the clients and to ease the application for licenses.
Santiago explained that they took concern of the long lines and congestion of clients at the LTO and the Land Transportation Franchising and Regulatory Board (LTFRB) where processing of driver’s licenses is done simultaneously with the renewal of vehicle registrations. They also considered the worsening traffic situation going to the Pacdal offices particularly during school days.
The establishment of the DLRO complies with the order of LTO chief, Assistant Secretary Edgar Galvante, to give convenience to clients transacting in all field offices.
The DLRO caters to clients applying for student license and those renewing their non-professional and professional driver’s license. Applicants would be able to receive their licenses within 30 minutes to one hour if there is no problem with their documents and internet connectivity and barring any system error at the LTO.
Santiago informed that LTO no longer issues temporary license printed on paper, but the new PVC cards. Only student license will still be on paper until renewed.
Porta Vaga Mall Operations Manager Jenny Bello said they welcome the new LTO-DLRO in their mall within the central business district, bringing the services closer to the people. There are also parking lots nearby.
The LTO-DLRO will follow the 9:00AM mall opening and will serve clients until 6:00PM initially.
All the services of the LTO are at the Pacdal office, Santiago said. (JDP/RMC-PIA CAR & UC Interns)