BANGUED, Abra, May 4 (PIA) -- The Civil Service Commission Abra field office clarified that the ‘No-Noon Break’ policy of the government does not mean that employees will not take their lunch break, rather clients can avail of uninterrupted service even during lunch break.
Director Perfecto B. Cardenas of the Abra Field Office explained that the ‘no-lunch break’ policy provides that all government agencies especially those providing frontline services should provide uninterrupted service to their clients from 8:00 AM until the close of office hours at 5:00PM.
The implementation of said policy depends on the strategy of management and staff of the concerned offices. The staff can take turns in taking their breaks so that their services are uninterrupted. This way, the office can attend to the needs of their clients continuously.
The ‘No-Noon Break’ policy is a salient feature of Republic Act 9485, otherwise known as the Anti-Red Tape Act (ARTA) of 2007.
The CSC is strictly monitoring the implementation of ARTA in all national government agencies (NGAs) and local government units (LGUs) particularly offices that render frontline services.
Cardenas also reminded NGAs and LGUs to display their Citizen’s Charter in a conspicuous space where the public can easily read. The Citizen’s Charter provides the mandates, thrusts and programs of the office. It likewise provides the steps and procedures to be followed in the service delivery system, as well as requirements to be accomplished and/or to be submitted by the clients to avail of the services or documents they need from the concerned agencies.
Some of the services of government that are considered frontline are the issuances of licenses and permits, civil registry documents and other public documents that are deemed necessary for the general public to secure.
Cardenas advised the public to report violations of the ARTA through Hotline No. 09081856565. Complaints are addressed appropriately by the concerned agencies. Maria Teresa B. Beñas (ALT/MTBB – PIA CAR, Abra)