Abra LGU gets high satisfaction rating from citizens

SAN JUAN, Abra, (PIA) -- The local government unit of San Juan got a 93.24 percent overall satisfaction rating in the Citizen Satisfaction Index System (CSIS) survey.


First in Abram and one among 31 cities and towns in the Philippines, San Juan is chosen in this pilot program of the Department of Interior and Local Government aimed to assess the level of accountability, transparency, participation and responsiveness of the LGU to the needs of its people. It is used to assess the service delivery performance of the LGU s based largely on the knowledge, experience and perception of the people.

 CSIS will reflect whether the people are satisfied or not with the programs implemented and services delivered by the LGU, explained Florida Garcia of DILG-Cordillera.

San Juan got 96.58% satisfaction rating in Health Services, 90% in Education Support, 84.46% in Social Welfare, 93.24% in Governance and Response, 91.22 in Public Works and Infrastructure, 89.04% in Environmental Management and 80.56% in Economic and Investment Promotion.

 “The results prove that San Juan LGU is doing very well. Continue to do your work and aim for a 100% to inspire other LGUs in your feat,” remarked DILG Provincial Director Millicent M. Cariño.

DILG tied up with the Abra State Institute of Sciences and Technology as partner learning research institute in the conduct of the survey among 150 randomly selected respondents composed of 75 males and 75 females. By: Ginalyn B. Brioso (JDP/GBB- PIA CAR, Abra)